Ops Sup Analyst 1
Core
Provide day-to-day operations support, record maintenance, and serve as a liaison between operations staff, relationship managers, and clients to ensure regulatory compliance and exceptional client experience.
Role type
Operations Support Analyst
Builds
Client reports, advices, notices, confirms, and regulatory deliverables
Domain
Banking / Mortgage Operations / Loan Processing
Required skills
Business analysis, Documentation management, Record storage & retrieval, Account maintenance, Project management, Stakeholder liaison, Regulatory compliance, Risk assessment, Microsoft Office proficiency, Client reporting knowledge
Preferred skills
Mortgage operations experience, Loan processing experience, Transaction services experience, Payment services experience
Responsibilities
Perform business analysis and documentation of current and future state of Client Reports and Advices; Provide regular status updates and create presentations for steering committee updates; Work with Legal & Compliance teams to obtain sign-off on regulatory business requirements; Serve as primary liaison between business stakeholders and technology; Create and facilitate training sessions and write User Acceptance Test scripts; Create, manage and maintain project plans; Work on multiple projects focusing on regulatory client deliverables
Seniority
Individual Contributor, Analyst level