Communications and Customer Service Officer
Core
Frontline engagement officer managing high-volume enquiries and building trust with communities, rightsholders, landholders, and industry stakeholders regarding Victoria's renewable energy transition projects.
Role type
Senior IC communications and customer service officer
Builds
Public trust and seamless customer experience for VicGrid's transmission infrastructure and renewable energy zones
Domain
Energy utilities / Government infrastructure (via careerplan.io/jobs/858ab7bd-4a03-43b3-9b6f-e69279cd28f3-communications-and-customer-service-officer-at-vicgrid)
Deliverable
client delivery
Required skills
High-volume enquiry management, CRM/stakeholder management systems, translating complex technical info, stakeholder influencing, relationship building
Preferred skills
Government/infrastructure/energy sector experience, communications or journalism qualifications
Responsibilities
Serve as first point of contact across phone, email, and online channels; deliver accurate and consistent project information; coordinate internal responses to resolve complex enquiries; identify trends and feedback to drive continuous improvement in engagement
Seniority
Mid-level, hands-on IC
