Product Manager - Mobile & Customer Portal
Core
Own the end-to-end policyholder journey across mobile apps and customer portal, optimizing touchpoints from onboarding to renewal to reduce friction and deliver seamless omnichannel experiences.
Role type
Product Manager (Mobile & Customer Portal)
Builds
Mobile applications and customer web portals for policy management and claims filing
Domain
Insurance / PropTech
Deliverable
product features
Required skills
end-to-end product ownership, customer journey mapping, omnichannel strategy, data-driven decision making, stakeholder collaboration
Preferred skills
experience in insurance or fintech, automation and tooling expertise
Responsibilities
Map and optimize every touchpoint from onboarding to renewal across mobile apps and customer portal; Run frequent customer interviews and analyze CSAT/NPS data to surface insights; Identify opportunities to improve speed-to-market through tooling, process improvements, and automation
