CX Digital and Tech
Core
Strategic CX Digital leadership for post-sales customer journeys, focusing on technology-enabled experience improvements and data-driven decision-making across International Health markets.
Role type
Senior IC Product & CX Strategy Lead
Builds
Scalable post-sales experience improvements embedded in product roadmaps for web and mobile platforms
Domain
Health Insurance / Digital Experience / Analytics
Deliverable
product features
Required skills
Post-sales journey ownership, Product roadmap influence, Digital analytics & metrics definition, Cross-functional stakeholder management, CMS & API platform understanding, Regulated industry experience
Preferred skills
Health insurance domain expertise, Financial services experience, Compliance-driven environment experience
Technologies
CMS, APIs, iOS, Android
Responsibilities
Translate CX priorities into product requirements, Partner with Product/Engineering to influence roadmaps, Define and track CX success metrics (funnels, drop-offs, adoption), Establish CX Digital standards and frameworks
Seniority
Senior, hands-on IC
