Senior Technical Success Manager III - Strategic
Core
Own customer deployment, adoption, and value realization for a portfolio of 10 strategic accounts on Amplitude's AI-first digital analytics platform.
Role type
Senior Technical Success Manager (Strategic)
Builds
Customer deployment plans, success roadmaps, executive business reviews, and adoption strategies for enterprise clients.
Domain
B2B SaaS / Digital Analytics / Product Intelligence
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise software deployment leadership, data governance, change management, portfolio management, executive stakeholder engagement, project management, prescriptive customer guidance, diagnostic thinking, AI workflow integration
Preferred skills
Digital analytics platform experience, consulting background, practitioner experience with Amplitude
Technologies
Amplitude platform, AI agents, data taxonomy, instrumentation patterns
Responsibilities
Lead deployment planning and implementation across a book of business; Track and manage risks and issues across active deployments; Monitor portfolio health using AI-augmented signals; Drive product adoption through live working sessions and use case identification; Develop and maintain success plans tied to customer goals; Build and deliver executive business reviews connecting usage to business impact; Partner with Account Executives on renewals and expansion; Serve as the voice of the customer to shape product development
Seniority
Senior, hands-on IC