Customer Success Engineer, EMEA
Core
Provide deep subject matter expertise on GitLab technical and product solutions, offering technical guidance and go-in-depth use case implementation to drive product adoption and business outcomes.
Role type
Senior Customer Success Engineer (Technical Advisor)
Builds
Customer workshops, demos, enablement programs, and reusable technical examples for enterprise clients
Domain
DevSecOps, Software Development Lifecycle (SDLC), CI/CD, Agile Planning
Deliverable
product features
Required skills
DevSecOps tool proficiency, technical architecture guidance, solution-based customization, customer workshop facilitation, technical documentation creation, iterative problem solving
Preferred skills
Experience with GitLab use cases (SCM, CI, CD), training and certification in specific technologies, mentorship and team learning
Technologies
GitLab, SCM tools, CI/CD tools, DevSecOps platforms
Responsibilities
Engage with customers via Zoom and email to provide technical consultancy; Align with Account Executives to provide subject matter expertise; Develop and collaborate on customer workshops and demos; Maintain specialty competency through training and creation of working examples; Contribute to internal and external enablement programs like docs and YouTube channel
Seniority
Senior, hands-on IC
