Technical Support Engineer (Statsig)
Core
Provide enterprise-level technical support and troubleshooting for Amplitude's digital analytics platform to customers, ensuring product adoption and data trust.
Role type
Technical Support Engineer (Analytics Platform)
Builds
Customer trust and successful product adoption for analytics and experimentation use cases
Domain
Digital Analytics / Product Data / Statistical Experimentation
Deliverable
client delivery
Required skills
SDKs and APIs, statistical experimentation concepts (A/B testing, p-values, confidence intervals), data pipelines and warehouse ingestion (Snowflake, BigQuery), metric design and outlier handling, support tools (Zendesk, Intercom, Confluence, Linear)
Preferred skills
Empathy and customer advocacy, ability to explain technical concepts to non-technical audiences, problem-solving curiosity
Technologies
Amplitude platform, Snowflake, BigQuery, Zendesk, Intercom, Confluence, Linear
Responsibilities
Answer and escalate support tickets via email and chat, drive resolution of challenging tickets, ensure service level agreements are met, partner with Customer Success Managers to drive data trust, create and update technical documentation, report common themes to drive product change, develop and improve support processes
Seniority
Individual Contributor, mid-level