Remote Assistance Specialist
Core
Coordinate daily logistics and support autonomous vehicles during operations to ensure rider safety and positive experiences.
Role type
Senior IC operations specialist (autonomous vehicle support)
Builds
Autonomous vehicle operations and rider experience
Domain
Autonomous mobility / Transportation technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical aptitude, data collection and organization, process leadership, continuous improvement, Google Suite proficiency, U.S. Driver's License
Preferred skills
People management, operations or logistics experience, fleet management experience, Associates degree or higher in Business/Technical Operations
Technologies
Google Suite (Gmail, sheets, docs), Remote Assistance tools
Responsibilities
Monitor and support autonomous vehicles in real time, address technical problems and coordinate with engineering, train and coach Remote Assistance Agents and FCCOs, log real-time feedback on autonomy performance, escalate accident reports and customer complaints, interact with guests as an ambassador
Seniority
Senior, hands-on IC with leadership responsibilities