Agente de soporte operacional
Core
Real-time operational support for Cabify's last-mile logistics and parcel delivery service in Peru, managing driver fleets and ensuring SLA compliance for corporate clients.
Role type
Senior operational support specialist (logistics)
Builds
Last-mile delivery operations and parcel logistics services for corporate clients
Domain
Logistics / Last-mile delivery / Transportation
Deliverable
client delivery
Required skills
fleet management, incident resolution, SLA monitoring, process deviation analysis, stakeholder communication, performance tracking, data analysis
Preferred skills
Microsoft Excel, Tableau
Responsibilities
Maintain service levels within SLA for corporate clients, manage driver fleet operations and resolve daily incidents, identify delivery process deviations, coordinate communication between dispatch, fleet, and recipients, monitor protocol compliance, track delivery delays, identify service improvement opportunities, log daily interactions and management actions
Seniority
Mid-level, hands-on IC
