Senior Technical Account Manager
Core
Provide white-glove onboarding and ongoing technical support for B2B/SaaS customers to ensure product reliability, speed, and successful implementation of bot detection solutions.
Role type
Senior Technical Account Manager (B2B/SaaS)
Builds
Customer onboarding, integrations, optimizations, and technical initiatives for DataDome's bot management platform
Domain
Cybersecurity / Bot Management / Web Infrastructure
Deliverable
client delivery
Required skills
B2B/SaaS or CyberSecurity product experience, project management, technical communication, customer health monitoring, incident response, HTTP protocol knowledge, web hosting and architecture understanding, internet architecture and OSI layers
Preferred skills
Apache, AWS, CDNs (Akamai, CloudFlare, Fastly), Nginx, WAFs, Kibana/Elasticsearch, agentic or AI-assisted configuration tools, threat research
Technologies
Apache, AWS, Akamai, CloudFlare, Fastly, Nginx, WAFs, Kibana, Elasticsearch
Responsibilities
Lead customer conversations to guide onboarding and implementation; manage customer projects for integrations and optimizations; lead technical committees with clients; respond to technical questions and resolve issues; monitor customer health from a technical perspective; participate in on-call rotation for critical incidents
Seniority
Senior, hands-on IC
