Technical Account Manager
Core
Lead strategic post-sales technical relationships for top-tier financial and retail clients to drive product adoption, resolve technical roadblocks, and shape product evolution.
Role type
Senior Technical Account Manager (Strategic Account Leadership)
Builds
Secure digital identity journeys and end-to-end authentication solutions for global banks, insurers, and retailers
Domain
Cybersecurity, Identity & Access Management (IAM), Risk & Fraud
Deliverable
production ML models | product features | client delivery
Required skills
Technical leadership in B2B SaaS, executive relationship building, cross-functional project leadership, technical solution architecture, incident management, customer enablement strategy, strategic initiative execution, market adaptability
Preferred skills
Team building and process development for TAM/Customer Success functions
Technologies
SSO, SAML, OAuth, OIDC, RBAC, REST APIs, WebAuthn (FIDO2), AWS, Azure, GCP, OpenShift, Kubernetes
Responsibilities
Partner with Product and R&D to deliver world-class integrations and drive time-to-value; Identify and resolve technical roadblocks to ensure customer success; Lead post-sales team to shape product roadmap based on customer needs; Manage technical response during incidents; Conduct Quarterly Business Reviews to highlight progress and expansion opportunities; Develop and lead customer enablement sessions; Collaborate with Sales and Field Engineers to identify new opportunities and provide account health feedback
Seniority
Senior, hands-on IC with leadership expectations