Associate, Healthcare & Business Support
Core
Provide enterprise-grade customer support for Lyft Business rides, specifically focusing on healthcare and other enterprise industries, ensuring customized resolutions for riders and drivers.
Role type
Associate, Customer Support
Builds
Customer satisfaction and resolution for Lyft Business accounts
Domain
Transportation / Ride-sharing
Deliverable
product features
Required skills
Omnichannel support, empathy, problem-solving, KPI management, process improvement, analytical curiosity
Preferred skills
Zendesk, Intercom
Responsibilities
Serve as first point of contact for partners regarding healthcare or enterprise accounts; deliver personalized service via phone, chat, and email; manage critical and emotional situations; meet efficiency and satisfaction metrics; provide feedback on process or product improvements
Seniority
Individual Contributor
