Liveops associate
Core
Real-time support and fleet management for last-mile delivery operations in Peru, ensuring SLA compliance and resolving daily operational incidents.
Role type
Liveops associate (logistics operations)
Builds
Last-mile delivery services for corporate clients
Domain
Logistics / Last-mile delivery / Ride-hailing
Deliverable
client delivery
Required skills
Real-time incident management, fleet coordination, SLA monitoring, process deviation analysis, customer communication, data tracking
Preferred skills
Microsoft Excel, Tableau, proactive problem-solving, autonomous work in dynamic environments
Responsibilities
Maintain service levels within SLA for corporate clients, manage driver fleet operations and resolve daily incidents, identify process deviations for proactive action, coordinate communication between dispatch, fleet, and recipients, monitor protocol compliance, track delivery delays, identify service improvement opportunities, log all interactions and management actions
Seniority
Junior to Mid-level, hands-on IC
