Customer Support Officer Tech Career Pathway – '26
Core
A customer support professional transitioning into a technology career via a structured 12–18 month pathway into Junior QA or Junior Software Development.
Role type
Customer Support Officer with a defined career pathway to Junior QA/Software Development
Builds
Post-settlement servicing operations and internal technology capabilities
Domain
Regulated Fintech / Mortgage Servicing
Required skills
Customer service experience, IT/Computer Science degree, Jira Service Management, SQL, .NET, REST APIs, Git, Azure, Microsoft 365
Preferred skills
Loan servicing experience, Postman, HTML, C#, software lifecycle understanding
Responsibilities
Provide post-settlement support via phone/email/digital channels, log and triage requests within SLA, coordinate with Settlements/Credit/Legal/Collections, shadow developers and QA, assist with testing and incident reporting
Seniority
Entry-level with a structured growth pathway
