Customer Services Representative - Infringements
Core
Full-time Customer Service Representative handling parking infringement enquiries, debt clearance, and public advice on rights and obligations.
Role type
Customer Service Representative (Infringements)
Builds
Debt clearance and resolution of infringement notices
Domain
Municipal services / Parking enforcement
Deliverable
client delivery
Required skills
Call centre experience, customer service orientation, written and verbal communication, negotiation, problem-solving, decision-making, CRM data entry
Preferred skills
Ability to work independently, professional phone manner with distressed clients
Responsibilities
Deliver professional customer service in line with policies and legislative requirements; Facilitate debt clearance by offering payment options; Advise the public on rights and obligations under relevant Acts; Provide guidance on Council processes to stakeholders; Accurately record call summaries in the CRM