Credit and Collections Analyst
Core
Collect overdue balances, reconcile accounts, and assess credit for customers to minimize financial risk and support revenue growth.
Role type
Senior Credit and Collections Analyst
Builds
Cash collections and financial risk mitigation for global cloud communications API customers
Domain
Cloud Communications / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
complex netting account management, multi-currency billing, order-to-cash cycle expertise, SOX compliance, BI tools (Tableau), advanced Excel/Google Sheets
Preferred skills
Mandarin fluency, Zuora/Oracle Fusion Advanced Collections experience, communications product domain knowledge
Technologies
Tableau, Zuora, Oracle Fusion Advanced Collections, Microsoft Excel, Google Sheets
Responsibilities
Reach out to delinquent customers to resolve unpaid balances, assist with Collections Analyst escalations, conduct credit assessments for new and existing customers, liaise with Sales/Support teams for finance queries, perform account reconciliations and manage netting processes, partner with tax team on withholding requirements, generate A/R reports, support process improvement projects
Seniority
Senior, hands-on IC