Client Manager
Core
Drive the High Jewelry Maison's client strategy, roadmap, and budget for the Oceania market, leading a department focused on client insight, development, and experience.
Role type
Senior Client Manager (Oceania)
Builds
Client recruitment, retention, reactivation strategies and boutique client experience programs for the Oceania region.
Domain
Luxury High Jewelry / Retail Strategy
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
matrixed business operations, market dynamics, retail strategy implementation, data-led insights, client portfolio management, clienteling strategy, boutique team leadership, KPI definition, cross-functional collaboration
Preferred skills
analytical mindset, proactive assumption challenging, process refinement, community animation, personalized client journey design
Technologies
Maison dashboards, client databases, KPI tools
Responsibilities
Define and implement Oceania client strategy and roadmap; analyze client data to develop local portfolio knowledge; lead clienteling opportunities and conversion strategies; manage overall client experience in boutiques and for High Jewelry events; coach boutique teams on client-related programs and guidelines.
Seniority
Senior, hands-on IC with leadership responsibilities