Site Care Coordinator
Core
Optimize client and provider scheduling to enhance service delivery and operational efficiency in ABA services.
Role type
Senior Site Care Coordinator (Scheduling & Operations)
Builds
Cohesive site culture and seamless care coordination for families with neurodevelopmental differences
Domain
Healthcare / Applied Behavior Analysis (ABA)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Scheduling optimization, client services, problem-solving, Salesforce, Axon, Smart Scheduling, waitlist management, PTO forecasting, SOP development
Preferred skills
ABA services experience, client-facing communication
Responsibilities
Guide patients through care pathways and monitor progress; create scheduling plans adhering to best practices; handle client cancellations and provider call-outs; manage the waitlist to place clients in available slots; record interactions in Salesforce; monitor KPIs to assess scheduling success; assist in developing new Standard Operating Procedures (SOPs).
