Collections Officer
Core
Work directly with customers to manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies.
Role type
Collections Officer (Financial Services)
Builds
Repayment plans and customer outcomes for small business credit card customers
Domain
Fintech / Small Business Lending
Deliverable
client delivery
Required skills
Collections experience, negotiation, financial analysis, conflict resolution, multi-channel communication (email, SMS), regulatory compliance knowledge
Responsibilities
Engage directly with customers to negotiate repayment plans, Analyse financial situations to create tailored solutions, Ensure adherence to GDPR, FCA, and FDCPA regulations, Handle customer complaints and resolve conflicts effectively, Prioritize multiple tasks while maintaining high-quality standards, Work with internal and external teams to support customer outcomes