Senior Business Automation Specialist (d/f/m)
Core
Design and implement process improvements using AI and automation to reduce manual effort and enhance customer experience across support and service workflows.
Role type
Senior Business Automation Manager (hands-on IC)
Builds
Scalable automation solutions, AI agents, and self-healing systems for customer-facing and internal operational workflows.
Domain
HR SaaS / Customer Experience / Process Automation
Deliverable
production ML models | product features
Required skills
Process optimization, AI/LLM implementation, low-code automation (Make.com, n8n, Zapier), API integration, JavaScript/Python scripting, business process acumen, gap analysis, stakeholder alignment
Preferred skills
Customer Support or CX Operations experience, experience in fast-growing startup or scale-up
Technologies
Make.com, n8n, Zapier, JavaScript, Python, LLMs
Responsibilities
Analyze workflows to identify inefficiencies and automate administrative processes; design and build customer-facing automations and AI agents; maintain and improve automation solutions for reliability at scale; investigate automation issues and iterate on AI workflows; design future-state workflows and solution architectures; drive cross-functional initiatives for adoption and rollout
Seniority
Senior, hands-on IC