Technical Service Delivery Manager
Core
Lead delivery and operational excellence of enterprise Voice and Microsoft Teams Telephony services for a strategic customer in Manila.
Role type
Senior Technical Service Delivery Manager
Builds
Enterprise voice and unified communications platforms
Domain
Telecommunications / Unified Communications
Required skills
Microsoft Teams Telephony, enterprise voice infrastructure, SIP signaling, incident management, change management, stakeholder management, PowerShell/Python scripting, root cause analysis
Preferred skills
PMP/PRINCE2, ITIL Foundation, managing resident engineering teams, global enterprise support
Technologies
AudioCodes SBCs, Mediant Gateways, Routing Manager, IP Phones, Teams Admin Center (via careerplan.io/jobs/85-004-93-A68-technical-service-delivery-manager)
Responsibilities
Lead major incident management and coordinate technical response teams; oversee software deployments, infrastructure upgrades, and change management; monitor operational KPIs and system health; mentor and coordinate technical engineers; ensure compliance with security policies and governance standards.
Seniority
Senior, hands-on IC with leadership
