RMA Coordinator
Core
Manage the end-to-end Return Material Authorization (RMA) process, coordinating customers, field engineers, repair teams, and logistics to ensure efficient service operations and high customer satisfaction. (via careerplan.io/jobs/85-004-10-375-rma-coordinator)
Role type
Operations coordinator (RMA & logistics)
Builds
Global service operations and hardware repair workflows
Domain
Enterprise voice technology and logistics
Deliverable
dashboards & analysis
Required skills
RMA process management, international shipping coordination, ERP system operation, contract administration, KPI analysis, warehouse management, subcontractor coordination, hardware repair process understanding, English communication
Preferred skills
Logistics or supply chain background, Oracle ERP experience, Cloud Console familiarity
Technologies
Oracle ERP, Cloud Console, Outlook, Excel, PowerPoint
Responsibilities
Manage end-to-end RMA including replenishment, hardware issue identification, case handling, and customer returns; Coordinate and monitor import/export shipments; Operate global service warehouses; Analyze quarterly performance indicators and prepare KPI reports; Develop and implement new internal and global processes; Manage subcontractor customer activity and shipment reporting.