Client Services Officer
Core
Answering inbound calls, managing enquiries, booking appointments, and handling email for Sureway's National Contact Centre.
Role type
Contact Centre Consultant
Builds
Administrative support and client communication services
Domain
Employment Services / Social Services
Deliverable
client delivery
Required skills
Customer service, active listening, clear communication, data entry, multitasking, problem-solving
Preferred skills
Call centre experience, background in employment/disability/social services, multilingual ability
Responsibilities
Answering inbound calls, managing enquiries, booking appointments, handling email enquiries, completing routine admin tasks
Seniority
Entry-level / Individual Contributor
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