Service Supervisor
Core
Oversee service operations for Breeze Plus, supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents.
Role type
Service Supervisor (Transportation Operations)
Builds
Smart, data-driven public transportation networks for hundreds of agency partners globally.
Domain
Public Transportation / Mobility Services
Required skills
Driver supervision, driver training, conflict de-escalation, incident management, vehicle operation (lift-equipped), wheelchair assistance, performance evaluation, training program development, real-time operational decision making, vehicle inspection
Preferred skills
Higher education or certifications in transportation/logistics, knowledge of Sarasota FL community
Technologies
Tablet, Google Suite
Responsibilities
Conduct regular performance evaluations of drivers; Develop and implement training programs for new hires and existing drivers; Handle customer service issues and resolve complaints; Prioritize operational issues as real-time point of contact; Manage processes and protocols at accident scenes; Operate lift-equipped vehicles to transport elderly and persons with disabilities; Perform routine vehicle operations including pre- and post-shift inspections
Seniority
Mid-level Supervisor