Field Operations Manager
Core
Manage daily onsite operations of a transit-as-a-service platform, ensuring safe and reliable transportation for riders while supporting drivers and city partners. (via careerplan.io/jobs/6554436002-field-operations-manager-at-via)
Role type
Senior Field Operations Manager
Builds
Daily transit service operations, driver support, and operational improvements for city partners
Domain
Transportation / Mobility / Public Transit
Required skills
People management, logistics, customer service, process optimization, real-time decision making, data analysis, stakeholder management, problem solving
Preferred skills
Relationship building, mission-driven mindset, tactical and strategic thinking
Technologies
Data platforms, technology platforms
Responsibilities
Run daily onsite operations to ensure safe and reliable service; make real-time decisions on fleet, driver supply, and compliance; guide and support drivers; turn rider feedback into operational improvements; use data to diagnose problems and enhance efficiency; act as a bridge between city partners, drivers, and central teams
Seniority
Senior, hands-on IC