Senior Business Systems Analyst (Membership Services)
Core
Design and implement scalable system solutions for high-volume membership support operations, leveraging AI and automation to enhance customer experience and operational efficiency.
Role type
Senior Business Systems Analyst (Membership Services)
Builds
Customer support workflows, case management systems, CTI integrations, and AI-powered automation proofs of concept.
Domain
Consumer health tech / Membership services operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
System administration, automation, product management, software development, CRM (Salesforce, Hubspot), Case Management (Service Cloud, Zendesk, Intercom), CTI (Zoom Contact Center, Aircall), WFM (Calabrio), AI tool implementation, process improvement, UAT, change management, technical documentation, mentorship
Preferred skills
None explicitly stated
Technologies
Salesforce, Hubspot, Zendesk, Intercom, Zoom Contact Center, Aircall, Calabrio, AI platforms
Responsibilities
Partner with Engineering and Product to translate business needs into technical solutions; Identify and implement process improvements focusing on automation and data accuracy; Define and execute User Acceptance Testing, training, and change management; Coach and mentor Business Systems Analysts; Be hands-on designing and prototyping AI-powered workflows and automations.
Seniority
Senior, hands-on IC with mentorship responsibilities
