Executive Lounge Supervisor
Core
Leading operations and delivering personalized luxury service for guests in an exclusive Executive Lounge.
Role type
Senior hospitality operations supervisor
Builds
Bespoke guest experiences, curated travel experiences, and premium amenities
Domain
Luxury hospitality
Deliverable
product features
Required skills
Luxury hospitality operations, Front Office management, Opera PMS, rostering, team training and coaching, guest relationship management, upselling, suite inspection
Preferred skills
Concierge services, business administration support
Responsibilities
Lead lounge operations in manager's absence, deliver pre-arrival to departure experiences, provide Welcome Tea Service, drive membership enrolments, coordinate with other departments, pre-assign rooms, conduct suite inspections, assist with concierge and admin, identify upsell opportunities, maintain luxury service standards
