Lead Technical Services Engineer
Core
Senior technical authority and mentor leading complex integrations, resolving high-priority escalations, and driving platform scalability for enterprise clients in the commerce partnership marketing space.
Role type
Senior IC Technical Services Engineer (Lead)
Builds
Advanced technical solutions for enterprise integrations and scalable platform improvements
Domain
Digital marketing / SaaS / Commerce partnerships
Deliverable
production ML models | product features | client delivery
Required skills
Web technologies (HTML, CSS, JavaScript, SQL, REST APIs, FTP), complex issue troubleshooting, SQL query optimization, technical mentorship, cross-functional liaison, strategic problem-solving
Preferred skills
Deep knowledge of digital marketing ecosystem, experience acting as senior escalation point, ability to translate technical concepts for non-technical stakeholders
Technologies
HTML, CSS, JavaScript, SQL, REST APIs, FTP
Responsibilities
Lead complex integrations for enterprise clients and author documentation; Own and resolve high-priority escalations from peers and clients; Act as technical liaison between clients, Product, and Engineering; Mentor and coach TSEs; Innovate to improve platform scalability and reliability; Author advanced troubleshooting documentation; Collaborate cross-functionally to drive strategic improvements; Develop internal training sessions.
Seniority
Senior, hands-on IC with mentorship responsibilities
