Reservations & Groups Manager | Monarto Safari Resort
Core
Lead a team of Reservations Agents to deliver exceptional guest service, optimise sales conversion, and manage group bookings for Monarto Safari Resort.
Role type
Senior Reservations & Groups Manager
Builds
Group travel and holiday itineraries, accommodation bookings, and rental transportation arrangements for Monarto Safari Resort
Domain
Hospitality / Experiential Tourism
Required skills
Team leadership, customer service, reservations management, group booking management, travel itinerary design, stakeholder relationship management, conflict resolution, Microsoft Office proficiency
Preferred skills
Experience with NewBook reservation system, knowledge of domestic and international travel
Responsibilities
Lead reservations team, manage accommodation group bookings from proposal to post-stay, design group travel itineraries, resolve booking issues and guest escalations, maintain relationships with group leaders and internal departments, assist Front Office team