Technical Writer
Core
Creating instruction manuals, knowledge bases, and learning content to communicate complex technical information to customers and support staff.
Role type
Senior Technical Writer
Builds
Operating guidelines, knowledge bases, customer support agent content, and FAQ pages
Domain
Technology / Customer Experience / BPO
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing, research and problem-solving, breaking down complex subjects, audience adaptation, visual communication, process standardization, cross-functional collaboration
Preferred skills
Web technologies, programming, graphic design, video tutorial creation, 3D content experience
Technologies
Web-based content creation tools, image editing tools
Responsibilities
Determine end-user documentation needs, study product samples and talk with designers/developers, collaborate with technical staff to simplify products, organize and write supporting documents, create visual aids like diagrams and charts, select appropriate media formats, standardize content across platforms, gather usability feedback, revise documents based on new issues, create operating guidelines and knowledge bases, conduct research on topics through observation and discussions
Seniority
Senior, hands-on IC
