Technical Account Manager
Core
Partner with enterprise clients to ensure successful adoption and optimization of Ping Identity's cloud identity platform, managing the journey from purchase to production.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Customer success and retention for identity and access management solutions
Domain
Cybersecurity, Identity Management, Cloud Infrastructure
Deliverable
client delivery
Required skills
Enterprise customer success management, technical recommendations for identity solutions, business review facilitation, platform rollout planning, ad-hoc training delivery, support ticket escalation management, product demonstration, cross-functional coordination, feedback loop to product management
Preferred skills
Ping Identity solutions and APIs knowledge, Windows and Linux OS experience, networking protocols (HTTP/S, TCP/IP), identity protocols (SAML, OAuth, OpenID Connect)
Technologies
Ping Identity platform, SFDC/CRM systems, Java, Web technologies, Windows, Linux
Responsibilities
Provide technical recommendations and best practices for Ping solutions; Facilitate visibility into product roadmap to educate customers; Assist with configuration help on features and flows; Coordinate and conduct business reviews with customer leadership; Plan and strategize roll-outs and upgrades; Provide ad-hoc training to build customer skills; Engage in escalation and priority of support tickets; Provide product demonstrations; Coordinate with Support, Engineering, and Product teams; Provide feedback to Product Management; Manage ongoing customer needs to drive retention
Seniority
Senior, hands-on IC with enterprise client focus