Customer Service Officer (Insurance)
Core
Handle customer inquiries, complaints, and policy administration while preparing valuation reports and monitoring SLA variances.
Role type
Customer Service Officer (Insurance)
Builds
Customer service interactions and policy documentation
Domain
Insurance
Deliverable
client delivery
Required skills
Advanced communication (English), Business writing, Negotiation, Presentation, IT skills
Responsibilities
Prepare valuation reports, send customer messages, answer inquiries, monitor returned direct debit mandates, attend to complaints, register mail, prepare renewable/lapsed policies, create customer/contractor codes, collate customer feedback, measure SLA variance, provide customer service training
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