Senior Customer Service Officer
Core
Manage major retail accounts by ensuring accurate order logistics, prompt problem-solving, and efficient demand forecasting for a premium pie and pastry company.
Role type
Senior Customer Service Officer
Builds
Order fulfillment and customer retention for major national retailers and food service clients
Domain
Food & Beverage / Retail
Deliverable
client delivery
Required skills
order processing, problem-solving, demand forecasting, sales trend analysis, account management, customer complaint resolution
Responsibilities
Process orders and resolve delivery issues for major national retailers, Manage escalated customer complaints, Determine monthly specials by considering seasonality, stock and new products, Review sales trends to forecast product demand and design monthly promotions, Coordinate with internal teams to set up new customer accounts and product launches, Assist in the onboarding of new customers