Senior Technical Support Specialist
Core
Provide advanced functional and technical support for customers using Versapay's ERP integrations, troubleshooting complex integration, payment processing, and accounting-related issues.
Role type
Senior Technical Support Specialist (ERP Integrations)
Builds
Customer support for Versapay's B2B payment automation platform connecting finance teams and ERP systems
Domain
FinTech / Enterprise ERP / Accounts Receivable
Deliverable
client delivery
Required skills
ERP systems support, accounting principles, O2C/P2P/R2R processes, Accounts Receivable, General Ledger, Financial Reporting, troubleshooting complex issues, customer support platforms (Salesforce/Zendesk/Jira)
Preferred skills
Payment integrations, APIs, middleware, SQL, REST/SOAP APIs, data synchronization, ERP customization frameworks, mentoring
Technologies
NetSuite, Sage Intacct, Microsoft Dynamics 365 Business Central, Microsoft Dynamics Finance & Operations, Acumatica, SAP Business One, Salesforce, Zendesk, Jira, Intercom