Customer Loyalty Officer
Core
Proactively engage existing customers to guide them through refinancing, contract variations, new finance applications, and next-vehicle purchases to build long-term relationships.
Role type
Customer Loyalty Officer (Financial Services)
Builds
Customer retention and future finance opportunities
Domain
Automotive Finance / Financial Services
Required skills
Direct selling experience, customer service, relationship building, target-driven sales, financial judgment, multi-channel communication, system navigation
Preferred skills
Curiosity, proactive approach, ability to learn quickly
Responsibilities
Build lasting relationships through proactive inbound and outbound customer conversations; Guide customers through their next move by explaining available options as their finance contract approaches maturity; Create retention opportunities through refinancing, variations and relevant finance solutions; Connect customers with our dealer network when they're ready to explore their next vehicle; Support Nissan Future Value customers and work closely with dealers to create a smooth end-of-term experience; Generate quality leads and make sure customers and dealers have clear information, expectations and next steps.
Seniority
Individual Contributor