EUS Market Manager, India
Core
Lead End User Services (EUS) and drive strategic technology operations for the India market, ensuring optimal service delivery and IT framework enhancement.
Role type
Senior IT Manager (End User Services)
Builds
End-user service solutions, device management, endpoint security, and IT infrastructure roadmaps for the India market.
Domain
IT Operations / End User Computing / India Market
Required skills
ITIL/ITSM frameworks, Endpoint Management (MDM), Active Directory, Identity Management, Budget Management, Vendor Management, Incident Response, Cloud Adoption, Team Leadership
Preferred skills
AI-driven support solutions, Jamf, Intune, Cybersecurity best practices
Technologies
Microsoft OS, MacOS, Active Directory, Jamf, Intune, SIEM
Responsibilities
Manage EUS Leads and Engineers; Oversee ticket queue management and SLA compliance; Implement ITIL methodologies for service optimization; Manage device management and endpoint security; Develop country IT infrastructure roadmaps; Lead cybersecurity and compliance initiatives; Optimize IT budgets and vendor contracts.
Seniority
Senior, hands-on IC with team leadership