Customer Service Representative - German and English (Seasonal)
Hybrid · Portugal
Core
Mediate disputes and resolve complex customer queries for buyers and sellers on an online marketplace for unique objects via chat, email, phone, and social media.
Role type
Customer Service Representative (Seasonal)
Builds
Customer satisfaction and retention for a global marketplace
Domain
E-commerce / Online Auctions
Deliverable
client delivery
Required skills
German (fluent), English (fluent), dispute resolution, multi-channel communication, empathy, analytical thinking
Preferred skills
Live channel experience, hospitality/retail background, weekend availability
Technologies
Chat, email, phone, social media
Responsibilities
Mediate disputes between buyers and sellers, resolve customer complaints, manage queries across multiple channels, provide feedback to improve services
Seniority
Junior to Mid-level, hands-on IC
