Delivery Lead (Digital, CX & CRM)
Core
Lead the successful delivery of major digital, customer experience (CX), and CRM programs across key client accounts, acting as a strategic delivery partner.
Role type
Senior Delivery Lead (Digital, CX & CRM)
Builds
Complex digital, CRM, content, and always-on marketing programs for major brand clients.
Domain
Digital Marketing & Customer Experience
Required skills
Program delivery leadership, budget and resource management, stakeholder management, project management methodologies, team coaching, strategic planning
Preferred skills
Experience with AI-enabled ways of working, knowledge of Jira/Asana/Workbook, mentoring capabilities
Technologies
Jira, Asana, Workbook
Responsibilities
Lead delivery of complex digital and CRM programs; Build trusted relationships with senior clients as a strategic advisor; Partner with Creative, Technology, and Intelligence teams; Manage scope, budgets, forecasting, and profitability; Lead workshops and discovery sessions; Coach Digital Producers and delivery teams.
Seniority
Senior, hands-on IC
