Manager, International Onboarding (EOR)
Core
Lead a team of International Onboarding Specialists to execute global onboarding strategy, ensuring employment agreements, statutory compliance, and benefits are delivered flawlessly across diverse jurisdictions for EOR customers.
Role type
Senior IC manager (Employer of Record operations)
Builds
Global onboarding processes and customer success for international market entries
Domain
HR Technology / Employer of Record (EOR)
Required skills
Team leadership, international labor law expertise, global payroll knowledge, process optimization, cross-functional collaboration, customer retention strategy, data-driven decision making, regulatory compliance navigation
Preferred skills
JIRA, Zendesk, Salesforce, Notion proficiency, high-growth SaaS experience, multilingual fluency, travel to international hubs
Technologies
JIRA, Zendesk, Salesforce, Notion
Responsibilities
Direct a team of International Onboarding Specialists providing mentorship and technical escalation; Oversee end-to-end global onboarding strategy and compliance execution; Define and monitor KPIs/SLAs to drive team efficiency; Act as primary liaison between Onboarding, Sales, Legal, Product, and Operations; Spearhead operational playbooks for new market entries; Serve as final point of resolution for complex customer accounts; Partner with Go-To-Market teams to support business expansion; Lead customer retention efforts to prevent cancellations; Manage team capacity and resource allocation during hyper-growth.
Seniority
Senior, hands-on IC manager
