Customer Service Advisor
Core
Handle inbound customer phone calls to explain policy cover, answer questions, and process claims accurately for a dental benefits team.
Role type
Customer Service Advisor (Contact Centre)
Builds
Customer support service for dental benefits
Domain
Insurance / Employee Benefits
Deliverable
client delivery
Required skills
Verbal communication, problem-solving, empathy, attention to detail, prioritization, computer systems proficiency
Responsibilities
Handling inbound customer phone calls enquiries, Explaining policy cover and claim decisions, Processing claims accurately, Supporting customers to make informed decisions, Meeting quality and productivity targets
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