Senior Project Manager - B2B Partnership, Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided)
Core
Leading a portfolio of global partner excellence programmes focusing on process optimization, automation, AI, and tooling to enhance customer and agent experience within the Customer Experience Group.
Role type
Senior Project Manager (B2B Partnerships & Operations)
Builds
End-to-end partner experience and process improvements for B2B partnerships
Domain
Travel Technology / B2B Operations
Required skills
Strategic problem solving, hands-on data-driven execution, stakeholder management, process optimization, automation/AI implementation, team leadership, commercial excellence, quantitative analysis, cross-functional collaboration
Preferred skills
Technical familiarity with SQL/Tableau/Metabase, exposure to AI/ML-driven solutions in operations, coding ability, experience with self-service APIs
Technologies
SQL, Tableau, Metabase, VBA, automation tools, AI/ML tools
Responsibilities
Own end-to-end transformational initiatives and business cases, shape end-to-end customer and process improvements, drive commercial-driven solutions and insights, lead and develop a high-performing team of project managers, monitor project milestones and mitigate risks
Seniority
Senior, hands-on IC with people leadership
