Research Operations Manager
Core
Operational backbone of a research team, owning systems, tools, vendors, and AI-powered processes to scale customer voice insights for product decisions.
Role type
Senior Research Operations Manager
Builds
Operational infrastructure, vendor management systems, AI research tooling, and participant recruiting pipelines.
Domain
Consumer technology / Food delivery / User Research
Deliverable
production ML models
Required skills
Vendor & procurement management, Budget forecasting & management, Participant recruiting strategy, AI tool evaluation & implementation, Systems thinking, Cross-functional influence
Preferred skills
Prompt engineering, LLM intuition, Global operations scaling
Technologies
UserTesting, Qualtrics, LLMs, AI synthesis tools
Responsibilities
Manage end-to-end vendor lifecycle and SLAs; Own research team budget and spend optimization; Lead participant recruiting strategy and compliance; Partner to build and scale AI research tools; Champion experimentation culture; Design operational infrastructure for global scalability.
