Unified Communications Engineer
Core
Manage and optimize global voice and video infrastructure, including Cisco UC products, cloud integrations, and compliance tools.
Role type
Senior Unified Communications Engineer
Builds
Global collaboration and telephony services
Domain
Telecommunications / Unified Communications
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Cisco Unified Communications Manager, Cisco Meeting Server, Cisco Expressway, SIP, Session Border Controllers, PSTN SIP trunking, Cisco UC product upgrades, voice recording platforms, messaging archiving products, Cisco APIs, Python, PowerShell, cloud conferencing integration, virtualization of Cisco UC applications, security standards troubleshooting
Preferred skills
API automation, log analysis, system stability maintenance, creative problem solving
Technologies
Cisco Unified Communications Manager, Cisco Meeting Server, Cisco Expressway, Verint, NiCE, Calabrio, Movius, LeapXpert, Smarsh, Webex, Zoom, Teams, HPE, Dell, Cisco servers
Responsibilities
Configure and support Cisco UC and Collaboration Product Suite in multi-cluster environments, monitor alarms for voice and video systems, execute software and hardware configuration changes globally, integrate cloud-based conferencing technologies with on-premise infrastructure, troubleshoot custom API-based integrations, collect and interpret log files, develop standards and best practices for UC infrastructure
Seniority
Senior, hands-on IC