Phone Numbers Operations Specialist 2
Remote
Core
Support Twilio customers with phone number porting, short code procurement, and Sender ID requests via email.
Role type
Level 2 Product Operations Specialist (Customer Support)
Builds
Customer support workflows for phone number infrastructure
Domain
Telecommunications / Customer Operations
Deliverable
client delivery
Required skills
Customer support, SQL, API understanding, data analytics, carrier partner communication, issue triage, written communication, verbal communication, time management
Preferred skills
SQL, Looker, Tableau, telecommunications background
Responsibilities
Respond to customer inquiries via email, assess and resolve basic-to-intermediate product issues, log and categorize interactions, action carrier partner notifications, manage complex issues with transparency
Seniority
Mid-level, hands-on IC
