Partner Programme Delivery Lead
Core
Lead the detailed delivery of operational projects and workstreams within the Global Ops team, investigating root causes of systemic partner issues and driving solutions from plan to execution.
Role type
Senior IC Partner Programme Delivery Lead
Builds
Operational improvements, partner program outcomes, and business cases for strategic initiatives
Domain
Financial services / Outsourced operations / Data analytics
Required skills
Root cause analysis, quantitative data analysis, qualitative field research, workstream planning, risk governance, business case authoring, stakeholder management, travel coordination
Preferred skills
Experience with external partners, process observation, structured root cause analysis, independent execution
Technologies
Spreadsheets, reporting tools, operational data systems
Responsibilities
Investigate systemic partner-wide issues and determine root causes; Analyze multi-source operational datasets to spot trends; Conduct on-site process shadowing and customer journey reviews; Own end-to-end delivery of assigned projects and workstreams; Draft briefing papers and executive presentations for leadership; Travel to UK and international sites (India, Romania, South Africa) for on-site investigations.
Seniority
Senior, hands-on IC
