Senior Credit Operations Analyst, Collections & Recovery
Core
Manage a portfolio of US merchants in arrears across financial products (cash advances, capital loans, charge cards, overdrafts, hardware financing), resolving cases from outreach to repayment or escalation while ensuring compliance.
Role type
Senior Credit Operations Analyst (Collections & Recovery)
Builds
Collections operations for Adyen's financial products
Domain
Fintech / Payments / Credit Risk
Deliverable
client delivery
Required skills
Portfolio management, US collections regulations, Contract negotiation, Compliance monitoring, CRM/Excel proficiency, Audit documentation, Cross-functional coordination
Preferred skills
Commercial credit product experience, FDCPA/UDAAP knowledge, Legal escalation handling, SQL/BI tools, Process automation
Responsibilities
Resolve merchant arrears cases end-to-end, Negotiate repayment plans, Monitor portfolio health metrics, Ensure regulatory compliance, Coordinate with Risk/Legal/Finance, Improve collections tooling and workflows