Customer Application Engineer
Core
Manage customer relationships and application maintenance for SaaS Source-to-Pay procurement solutions, handling troubleshooting, upgrades, and performance tuning.
Role type
Senior IC Customer Application Engineer (Technical Support)
Builds
Cloud-based spend management platform for global brands
Domain
SaaS / Supply Chain / Procurement
Required skills
C# .NET, SQL (query optimization), L3/L4 Technical Support, Object-Oriented Programming, Customer Relationship Management, Code Troubleshooting, Parameterization, Upgrade Management
Preferred skills
AI tools (Claude Code), Procurement domain knowledge, Multicultural communication
Technologies
C# .NET, SQL, SaaS Source-to-Pay
Responsibilities
Troubleshoot code and SQL issues, manage customer requests and prioritization, prepare and execute application upgrades, parameterize solutions, train customers and partners, provide technical expertise for 1-5 accounts
Seniority
Senior, hands-on IC