Senior Operations Associate
Core
Own operational engagement for strategic partners (PSPs, fintechs, banks) on Coinbase's infrastructure, managing billing, technical support, reporting, and account growth.
Role type
Senior IC partner operations lead
Builds
Operational workflows, playbooks, and automation for partner management
Domain
Fintech / Crypto / Payments Infrastructure
Required skills
Partner operations, billing management, technical support coordination, monthly reporting, account management, payments infrastructure knowledge, generative AI utilization, analytical skills
Preferred skills
Experience with stablecoins, cross-border payments, payment rails, digital wallets
Technologies
Generative AI tools
Responsibilities
Manage billing inquiries and discrepancies with Finance; Coordinate technical support and escalations with Engineering; Deliver monthly partner reporting on transaction volume and usage; Partner with Sales on onboarding and account planning; Build repeatable workflows and automation for partner needs
Seniority
Senior, hands-on IC