Staff Software Engineer, Agents
Core
Design and build AI agents to manage complex customer interactions and drive retention, integrating latest text and voice models at scale.
Role type
Staff Software Engineer (AI Agents)
Builds
Mission-critical AI agents for enterprise customers
Domain
Conversational AI, Customer Experience, Enterprise Software
Deliverable
production ML models | product features
Required skills
Python, TypeScript, asynchronous programming, system debugging, complex system design, cross-customer trend analysis
Preferred skills
multi-modal models experience
Responsibilities
Design and build AI agents that outperform human agents, identify cross-customer trends to guide platform evolution, experiment with and integrate latest text and voice models at scale
Seniority
Staff, hands-on IC with deep technical ownership
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