Supervisor, Member and Provider Services
Core
Lead and optimize workflows for a team of support staff handling member and provider services, driving KPIs and operational efficiency.
Role type
Senior IC operations supervisor (customer support)
Builds
Efficient support workflows and team performance outcomes
Domain
Health insurance / Customer support operations
Deliverable
dashboards & analysis
Required skills
Team management, KPI monitoring, root-cause analysis, workflow optimization, stakeholder communication, data-driven decision making, compliance management
Preferred skills
Lean Six Sigma, Process Improvement, Healthcare/Insurance domain knowledge, Project management, Advanced Google Suite/Microsoft Office
Technologies
Google Suite, Microsoft Office
Responsibilities
Hire and manage team members, monitor dashboards and track operational KPIs, lead team huddles, drive continuous improvement activities, identify and close workflow gaps, collaborate across teams
Seniority
Senior, hands-on IC